Shipping Policy

Thank you for shopping with us at Make My Piece. We aim to provide you with the best possible delivery experience for your furniture purchases. Please review our shipping policy below:

1. Shipping Zones: We currently offer shipping all over Australia.

2. Delivery Timeframes: Delivery times vary depending on your location and the availability of the items you've ordered. Typically, you can expect delivery within 5-14 business days from the date of purchase. Please note that this timeframe may be longer for remote or regional areas.

3. Shipping Costs: Shipping costs are calculated based on the size, weight, and destination of your order. You can view the shipping costs during the checkout process before making your purchase. If your shipping cost is not calculated automatically, our team will contact you once we receive your order to quote on the shipping charges.

4. Delivery Method: We partner with reputable courier services and furniture removals to ensure your furniture arrives safely and securely. Larger items may be delivered by a freight carrier.

5. Tracking Information: Once your order has been dispatched, you will receive a confirmation email with tracking information or our delivery partners contact information. You can use this information to track the status of your delivery and arrange a suitable time window for delivery.

6. Delivery Process: Our courier will contact you directly to arrange a suitable delivery time. Please ensure that someone is available to receive the delivery at the specified address. If no one is available, a re-delivery fee may apply.

7. Assembly: Some furniture items may require assembly upon delivery. Assembly instructions will be provided, and you can also opt for assembly services at an additional cost.

8. Damaged or Missing Items: In the unlikely event that your order arrives damaged or is missing items, please contact our customer service team immediately. We will work swiftly to resolve the issue and arrange for a replacement or refund.

9. Returns and Exchanges: Please refer to our Returns and Exchanges Policy for information on how to return or exchange items purchased from our website.

10. Shipping Restrictions: Certain items may be subject to shipping restrictions due to size, weight, or other factors. Please refer to the product description or contact our customer service team for more information.

If you have any further questions or concerns regarding our shipping policy, please don't hesitate to contact our customer service team. Thank you for choosing Make My Piece for your furniture needs!