Frequently Asked Questions

All our furniture is handcrafted and made at our factory in India. You can purchase from a wide selection we hold at our warehouses in Australia or pre-order custom pieces.

We offer a wide range of furniture, including sofas, beds, dining sets, wardrobes, chairs, and more. Our collection is designed to cater to various tastes and preferences.

Yes, all of our products are customizable. You can choose from different timber, finishes and sizes to create furniture that suits your specific needs and style.

To place an order, simply browse our website, select the desired items, and add them to your cart. Follow the checkout process to provide shipping details and make the payment securely.

We accept various payment methods, including credit/debit cards, net banking and other online payment options. You can also visit us and pay on the spot upon purchase.

We offer Australia wide shipping. The shipping cost and delivery time may vary based on your location. You can find detailed information about our shipping policy on the product pages and during the checkout process.

Yes, once the item is shipped from our warehouse in Sydney, you will be sent the online tracking information and you will be able to track the item online at one of our freight partner's website. For hand deliveries, we will share the transport company driver's number with you to co-ordinate.

For pre-orders, tracking will be provided once the item is on the ship.

Yes, this change is free of charge.

You can submit these instructions along with your order.

Not always, but in most cases it is possible to change the dimensions or introduce modifications to the structure, but each such change requires prior consultation and valuation.

Use the REQUEST A QUOTE form on our website for an estimate.

After accepting our quote for furniture modification, we will send you an invoice along with the payment instructions.

Alternatively we can also display a specially prepared item on our store's website with appropriately changed parameters and send a link to it by e-mail. The order can then be placed in a standard way via the basket.

The customer has the right to withdraw from the order after paying the initial fee and accepting the order for processing, but will not be entitled to receive a refund. You will not be obliged to make any additional payments.

When the initial payment is received and the order is approved for execution, the system automatically places an order for the production of a given product at our production facility, and thus, as a direct ordering party, we will be obliged to pay for it and bring it to Australia at our own expense, regardless of the fact that the customer cancels it.

Yes. In accordance with applicable regulations, the Customer has the right to return goods purchased without giving a reason within 14 days of taking possession of them.

However, under separate provisions, such right does not cover items made to special order, which include all goods from the made-to-order offer. In such a situation, the customer will not be entitled to receive a refund, because at his express request and with his consent to this condition we have submitted in on his behalf, an order for the production of a given product at our production facility and thus we were obliged to purchase it and bring it to Australia (perform an irreversible service) in order to hand it over to the Customer.

The minimum waiting time is 10-12 weeks.

Our production facility reserves 30-45 days to produce the ordered furniture. To this time, you need to add the period from the production of the furniture to the planned shipment of transport, as well as the journey to Australia, which consists of several stages and takes a total of about 10-12 weeks.

We allow for the transport to be accelerated or delayed by a maximum of 2 weeks.

The change may occur due to an acceleration or delay in production, obstacles during the container's journey from the plant to a seaport, a large crowd of containers in the port and the need to load our container onto a later ship (so-called rolling the container), or other unforeseen circumstances.

Each customer receives access to a special website for tracking the given transport, where we inform about any changes to individual dates on an ongoing basis

This situation may happen if there is too little free space left in the currently filled container to accommodate all the goods from the order. In such a situation, the system itself will suggest loading part of the goods into a container that still has space, and the remaining part into a later one.

Usually these shipments are less then 2 weeks apart.

Our production team will share photos along the way and the production will take about 4-5 weeks. They will also share final photos for your approval before shipping the item.

The shipping time is about 25-30 days depending on the shipping line. Once customs and quarantine is cleared, we will have the item at our distribution center in Sydney from where it will make its way to you. You can also arrange to pick the item up if you prefer that.

We currently operate from 2 warehouses in Sydney. To see the address and opening hours, please check our contact page on this website.

Our founders began their journey in this industry in 2009. Since then, we have gained extensive knowledge in the field of furniture design and materials, manufacturing techniques and methods of maintaining and repairing furniture, as well as appropriate preparation of goods for shipment .

We are a direct importers and also manufacturers. We manufacture and import goods without intermediaries. We take full responsibility for the quality and compliance with the description of the goods in our offer. Not only for the goods manufactured by us, but also each and every product curated personally by ensuring the quality and credibility of the brand we promote.

No. Each order of ours is checked thoroughly for quality and we ship the goods to our customers ourselves.

Once you place an order, if there are any changes to the existing design, a mock-up/ sketch will be sent to your for approval prior to the production process. Once approved the item is sent to our production team. If you want to change any aspect of your order, it can be done at this stage as well.

On the production line, our team will use A grade raw materials to put the item together as per your specifications. The item is handcrafted with attention to detail. We are currently working with timber, iron, leather, fabric, bone, resin and mother of pearl materials. After the raw frame is ready, the item is finished with a colour/ stain of your choice prior to being sealed off.

Special attention is paid to quality and each item is photographed professionally prior to being shipped. Your will receive photos of your item prior to dispatch from India and if you are not pleased or if there are any errors in the final finish, changes can be made at this stage. The items are measured and checked against the specs of your initial order prior to packaging.

Four basic types of wood are used for furniture production: Mango, Acacia, Teak, Sheesham. A separate category is the so-called "reclaimed" wood, also called ecological wood due to its reuse and thus saving of trees. It is old wood of various tree species obtained from the demolition of various wooden structures.

We use reputed sustainable supplier who rely on sustainable plantations for the sourcing of this wood.

Most of the furniture is made contemporary and then aged using various methods, mainly by applying multi-layer paints, then wiping, scraping, or patinating them with special mixtures.

Another group of furniture are combined pieces, i.e. those in which some elements are really old, and the rest is new and suitably patinated to match the character of the old parts. Examples include wardrobes with a new casing and old doors, or a table with a top made of old doors and a new base.

The last group are completely old goods (sometimes even several hundred years old), which for our purposes we call "antiques" or "vintage".

We apply a single coat of sealer and 2 coats of lacquer on all our furniture. Wax is applied in the end.

The vast majority of them are non-demountable monoliths and come pre-assembled. Therefore, before purchasing large furniture, carefully measure the transport routes (elevator, doors, stair bends) to avoid "surprises" when carrying the furniture.

The exception are tables and coffee benches (but not all), from which the legs can be unscrewed. Disassembly may also apply to beds or doors (leaves and frames separately).