Returns and Refunds

Refund Policy for Make My Piece - (Australia)

At Make My Piece, we strive to provide high-quality furniture and exceptional customer service. We understand that sometimes circumstances may require a return or refund. Please review our refund policy carefully.

1. Returns and Exchanges

We accept returns and exchanges within 14 days of the original purchase date. To be eligible for a return or exchange, the item must be unused, in its original packaging, and in the same condition as received. Proof of purchase is required.

2. Non-Returnable Items

Certain items are non-returnable, including:

• Customized or made-to-order furniture.
• Clearance or final sale items.
• Mattresses and bedding accessories (for hygiene reasons).

3. Return Process

If you wish to return or exchange an item, please follow these steps:

• Contact our customer service team at 1300 654 821 to initiate the return process.
• Provide your order number, the reason for the return, and any supporting documentation or images.
• Our team will review your request and provide instructions on how to return the item.

4. Refund Options

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to the original method of payment within 5 business days.

5. Return Shipping

Customers are responsible for the cost of return shipping unless the item received is damaged or defective. We recommend using a trackable shipping service and purchasing shipping insurance for high-value items.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately with photos of the damaged or defective product. We will arrange for a replacement or refund at no additional cost.

7. Store Credit

In certain cases, we may offer store credit as an alternative to a refund.

8. Contact Information

If you have any questions or concerns about our refund policy, please contact our customer service team here.

Please note that this refund policy is subject to change, and the latest version will be available on our website.